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Ask Our Specialists

All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:The policy mentions about Urgent care visit 35 but when we went to urgent care innetwork hospital charged us 201 and asked to reimburse from insurance company. Why is that Whats the point of paying premium and still get denied for coverage directly instead of reimbursement How to claim reimbursement to the charges

A:
Some urgent care clinics will charge a flat rate regardless of insurance you have. If that happens you can file to be reimbursed for that amount minus the copay.
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Q:How can I get a PDF document of the quotation please.

A:
On the top right of your quote you will see the option to save and share the quote. you can send the quote to yourself by email or text message.
{{currentOrigin}}/answers/vacation-insurance/how-can-i-get-a-pdf-document-of-the-quotation-please-17466/

Q:How much will be for a 42 years old J1 visa holder in Arizona with policy max 100k and 500 deductible?

A:
We reccomend you make a quote to see what plans you qualify for first. If you can enter your information in this link we can quote you all of our available plans, J visa plans: /student-coverage/?presection=exchange-visitor
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Q:How do we claim Missed connection compensation

A:
In your MyAccount there is a link to the claim forms. You can fill out the forms there. You can also call the insurance company. Their phone is on the back of the ID card.
{{currentOrigin}}/answers/international-travel-insurance/how-do-we-claim-missed-connection-compensation-74812/

Q:Hi,I purchased traveler insurance for parents, but upon trying to print id card, only able to print for 1 parent (even they have different certificate number etc).

A:
The second parent is located further down in your account. you will see another active policy below the first one.
{{currentOrigin}}/answers/visitors-insurance/hii-purchased-traveler-insurance-for-parents-but-upon-trying-to-print-id-card-73490/

Q:What kind of ailments are covered by this insurance? If I purchase insurance of 100,000 with 0 deductible, for my mother who is 50 in age, and if she gets a bone fracture or ligament/tendon tear or a cardiac arrest or any other cause of hospitalization, will that be covered in insurance starting from the date I pay? If it is a less severe but still concerning issue can we visit the doctor and be fully refunded? This is given that my mother does not have any pre-existing conditions. She is, however, a cancer survivor and has been absolutely fine and healthy and also no hospital visits apart from the routine check-ups, in the last 4 years.

A:
The plans we offer are similar to short term health insurance. These plans are primarily designed to cover someone for new illnesses, injuries or accidents that did not exist in the persons body before the start date, They will not cover general treatment for pre-existing conditions preventive care or routine maintenance. Something like cardiac arrest is usually almost always caused by an underlying pre-existing condition. that is why we recommend a plan with coverage for an Acute onset of a Pre-existing condition. Visitor plans: /get-travel-insurance-quotes/?presection=visitorUSA
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